Our free welfare advice centre in East London
Our free Welfare Advice Service at our community centre in East London provides a lifeline to many people – particularly those who struggle accessing rights and entitlements, due to a lack of knowledge and language barriers.
We provide advice and can support you with completing forms or by advocating for you via phone or in writing.
Our welfare advice service is for Tower Hamlet residents ONLY.
Our qualified team can help you with:
free & confidential advice on a wide range of issues
advocate on your behalf by phone or in writing
we can help you complete forms
Welfare and benefits
We can help you to find your way through the benefits system and apply for a range of benefits to help you maximise your income and receive your full benefit entitlement.
You may be entitled to benefits such as:
- Attendance Allowance (AA)
- Carers Allowance
- Council Tax Reduction
- Disability Living Allowance for disabled children (DLA)
- Personal Independence Payments (PIP)
- Pension Credit
- Universal Credit
We can help you with
- Benefit applications
- Responding to letters and emails
- Checking your entitlement
- Mandatory reconsiderations
Lower-level debt matters
We can help you with responding to debt issues such as
- Rent arrears
- Benefit or utility repayment plans and energy efficiency
- Minor disputes
- Watersure/Waterhelp applications
Basic housing
We can help you with completing housing forms and documents. Our legal advice clinic can offer more detailed advice on housing issues.
How to access the free advice centre at St. Hilda’s East
Book an appointment for up to 1 hour
WHEN: Monday, Tuesday and Wednesday 10-12pm
WHERE: 18 Club Row, E2 7EY
HOW: To book an appointment call 07377 051 201 or 020 7739 8066
We give appointments 1 week in advance and do not keep a waiting list.
Drop in sessions available
WHEN & WHERE: Thursdays 10am -12 noon at 18 Club Row, E2 7EY and Fridays 10am – 12 noon at Sonali Gardens, 79 Tarling Street, E1 0AT
No appointment necessary. Doors open at 9.30am
Telephone advice available
WHEN: Mondays – Fridays 1.30-5.00pm
HOW: Call or WhatsApp on 07377 051 201
If we are unable to answer it means we are with another person. Please leave a WhatsApp message or voicenote and we will get back to you.
Make sure you know these facts before you come
available only to tower hamlets residents
our advice is available in Bengali and English
Bring your paperwork
Please bring all the relevant letters and documents incl. tenancy agreements, medical summaries and DWP letters.
Hear from our community
“I was surprised to find that there was so much help available to me that I wasn’t aware of. My income has increased by more than £80 per month!”
“The Adviser not only told me what I was entitled to but also put me at ease with my problems.”
“I was told by Social Services that I would have to pay for services, which I couldn’t afford. The Advice Service helped me get a new assessment carried out which found that I did not have to pay any more.”
Find out more about
St. Hilda’s East
what's on
Find out more about what’s on for the local community in East London.
volunteer
We offer varied volunteering opportunities for both individuals and corporate teams.
our history and values
Find out more about the 135-year history of St. Hilda’s East, our connection to Cheltenham Ladies College and what we aim to achieve